We want you to have a great shopping experience when purchasing items such as men's shell jackets, hiking pants, and functional base layers from mountainseavoyagellc.com. If you need to return or exchange an item after receiving it, please follow the policies outlined below.
1. Return Period
You may submit a return request within 30 days of receiving your order.
Please contact us within this period and state the reason for the return. Return requests made after this period may not be accepted, except where otherwise required by law.
2. Return Conditions
Returned items must be unused, unwashed, and unworn. Please ensure that the original packaging, tags, and any related accessories remain intact.
We may not be able to accept returns if items show obvious signs of use, washing, or damage, or if their condition upon return renders them unsuitable for resale.
As clothing comes into direct contact with the body, functional base layers that have been worn, washed, or show obvious signs of use are generally not accepted for return, in order to maintain hygiene and product quality.
3. Quality Issues or Incorrect Items
If you receive an item with obvious quality defects or damage, or if the item does not match your order, please contact us as soon as the issue is discovered.
Please provide your order number along with photos of the item or a description of the issue so we can verify the situation.
If we confirm a quality issue or an incorrect shipment, we will provide a replacement, a refund, or another reasonable solution based on the specific circumstances.
4. Returns for Non-Quality Reasons
If you wish to return an item due to size selection, style preference, or other personal reasons, you may do so provided the return conditions are met.
Shipping costs for returns due to non-quality reasons are generally borne by the customer. Unless otherwise stated, original shipping fees are typically non-refundable.
5. Exchanges
If you need to exchange an item, please contact us first to confirm eligibility and check stock availability.
Items for exchange must meet the return conditions specified in this policy. If stock is unavailable for the desired item, we may offer a refund or an alternative solution.
6. Return Process
To initiate a return, please contact us using the contact information provided on mountainseavoyagellc.com. When submitting a request, please provide:
Order number;
Product name;
Reason for return;
Photos of the item, if necessary.
Returning items without prior confirmation may result in processing delays; therefore, we recommend obtaining return instructions before shipping the items back.
7. Refunds
Once the returned item is received and inspected, we will process the refund based on the outcome of the inspection.
For eligible orders, refunds are typically issued to the original payment method. The actual time it takes for funds to appear in your account may depend on the processing times of banks, credit card companies, or other payment service providers.
Generally, refunds are processed within 3–5 business days after the return is confirmed; the actual time for funds to be credited may vary.
8. Non-returnable Items
Returns may not be accepted in the following situations:
The 30-day return period has expired;
The item has been worn or washed;
The item shows obvious signs of use;
The item is damaged;
Tags or necessary accessories are missing;
The item is rendered unsellable due to customer actions;
Order information cannot be verified.
If applicable law grants consumers other non-waivable rights, this policy does not limit those statutory rights.
9. Return Shipping Responsibility
If the return is due to product quality issues, receipt of the wrong item, or damage incurred during shipping, we will cover reasonable return shipping costs based on the specific circumstances.
If the return is due to personal reasons—such as disliking the item, choosing the wrong size, or a change of mind—the customer is generally responsible for return shipping costs.
10. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. Once an order has entered the processing or shipping stage, it may no longer be possible to cancel it; in such cases, you may need to follow the standard return process.
If an order is cancelled because we are unable to fulfill it, we will process the refund in accordance with applicable laws and relevant order policies. The U.S. Federal Trade Commission (FTC) also notes that if a merchant cannot ship an order within the promised timeframe, they should inform the consumer of the delay and offer appropriate options for resolution.
11. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us using the details provided on the mountainseavoyagellc.com website. Company: Mountain Sea Voyage LLC
Address: 4101 S Mark Ave, Tucson, AZ 85735
Phone: +1 (339) 800-6036
Email: hart@mountainseavoyagellc.com